Return & Exchange Policy

We want you to be happy with your Premium Renewed device. If something is not right, contact us and we will help you return or exchange it.

30-Day Return & Exchange Window

Change of mind: the customer pays return shipping.
Our error: if we sent the wrong item, the item arrived defective or damaged because of our error, or we made another fulfillment mistake, iPhone Conexion covers return shipping and will handle a refund or exchange as appropriate.

For a change-of-mind return, the device or item must be returned in the same condition in which it was received, including all accessories and packaging that were provided with the order.
Normal inspection and setup — such as powering on the device and checking settings — does not affect your return eligibility.
A change-of-mind return is not eligible if the device or item is damaged after delivery, materially altered, tampered with, or has an activation lock or customer account lock that was not present at delivery.

Within the same 30-day window you can exchange your device for another available item, subject to stock.
If there is a price difference, we will confirm it with you before completing the exchange.

Approved refunds are issued back to the original payment method used for the purchase.
Refunds are processed within up to 5 business days after we receive and approve the returned item.

The 30-day return and exchange window above covers returns and exchanges after delivery.
Our 180-Day Warranty is separate coverage for eligible Premium Renewed devices and continues after the 30-day return window has ended.

Message us on WhatsApp or send an email with your order number.
Tell us the item and the reason (change of mind, wrong item, defective or damaged on arrival).
We confirm your request and send you the return instructions.
Once the return is received and approved, your refund is issued to the original payment method, or your exchange is shipped or prepared for pickup.